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Clients Rights & Responsibility


As a client of Positive Living Niagara, you have the right to express concerns and complaints about any aspect of the services that Positive Living Niagara offers. All clients have rights and responsibilities.


Positive Living Niagara (PLN) is committed to the principles of the Greater Involvement of People Living with HIV and/or AIDS (GIPA) and the Meaningful Engagement of People Living with HIV and/or AIDS (MEPA) as reflected in the Ontario Accord. These principles are meant to ensure the organizational commitment to embody and operationalize the principles of GIPA and MEPA in all areas of PLN’s work: from governance to fundraising, service delivery, program planning, education and training, and client support.


“GIPA is not a project or program it is a principle that aims to realize the rights and responsibilities of people living with HIV, including the right to self-determination and participation in decision-making processes that affect their lives”. – OAN